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BigCommerce Support & Site Maintenance Help

Supporting BigCommerce Stores

We don't just build remarkable BigCommerce stores; we also offer website maintenance and support services to help with upkeep and everyday concerns

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BigCommerce Monthly Maintenance Support 

Digital Connecx offers monthly maintenance support for BigCommerce. Ensure consistent ongoing development and rapid support coverage as your business scales.

BigCommerce maintenance packages

Reduce your stress by letting us help

When you sign up for one of our monthly maintenance plans, we’ll be on call to help you make any number of changes and updates to your BigCommerce site.

You need to perform regular website maintenance. Most website maintenance can be self-service but it’s better to hire a website maintenance team to help you with it. This will allow you to focus on growing your business and worry less about maintaining your website. 

Ongoing Monthly Support and Development for BigCommerce

How we can help

  • Theme Design and Updates

  • Fix Bugs

  • Add Features and Pages

  • Site Speed and Performance Review

  • Website content creation

  • SEO and CRO

  • Analytics Review and Monitoring

  • Strategy and Consultation

  • App Installation

  • Store Customizations

  • Day-to-day Technical Support

  • Ongoing Maintenance

  • And more!

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Service Retainer for Your Business

The monthly Service Level Agreement (SLA) comes with support terms tailored for your ecommerce business including response times, service desk ticketing and emergency after hours escalations.


Our expert team monitors, and resolves issues on your BigCommerce site. We provide technical support to help you keep your business up and running.

Whether you just need a few small updates every month or large-scale development, we can help.

Regular Platform Updates

Ensuring that your BigCommerce platform is always up to date with the latest features, bug fixes, and security patches.

Theme and Design Updates

Making design modifications, implementing new features, and optimizing your BigCommerce theme to enhance the user experience and align with your branding.

Plugin and App Management

Managing and updating the plugins and apps installed on your BigCommerce store to ensure compatibility, functionality, and security.

Performance Optimization

Analyzing and optimizing your BigCommerce store's performance, including page load speed, site responsiveness, and overall user experience.

Content Management

Assisting with content updates, product additions, and inventory management to keep your BigCommerce store information accurate and up to date.

Payment Gateway Integration

Configuring and maintaining payment gateway integrations to enable smooth and secure online transactions for your customers.

SEO Support

Implementing SEO best practices, optimizing metadata, URLs, and other elements to improve your BigCommerce store's search engine visibility and organic traffic.

Bug Fixes and Troubleshooting

Identifying and resolving any technical issues, bugs, or errors that may arise on your BigCommerce store to ensure seamless operation.

Security Monitoring and Backups

Implementing security measures, monitoring for potential threats, and regularly backing up your BigCommerce store to protect your data and customer information.

Ongoing Support and Consultation

Providing continuous support, guidance, and consultation to address any questions, concerns, or future development needs related to your BigCommerce store.

The Benefits of Ongoing Support

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Tailored to your business
Custom offerings to match the needs of your store and monthly budget
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Peace of Mind
Focus on your business knowing there's a team of  experts supporting you
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Timely Response 
Help reduce the incident time

Why Digital Connecx

  • BigCommerce Certified Partner and experienced BigCommerce system integrator with a deep understanding of the platform and headless architecture

  • Our team is  familiar with the platform’s backend and trained, certified, and experienced in BigCommerce site development

  • We're experienced in optimization and management of eCommerce strategies and programs using BigCommerce platform

  • Provide a full complement of Shopify services

Similing Team

Alexa Young, CA

“Digital Connecx goes beyond the scope of what might be their obligation. They help us in so many ways that I feel like we can truly call them a partner because they have become an extension of our team.”

Solve Any BigCommerce Challenge Today

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